Frequently Asked Questions

Teddy Mountain  only sell to other business’s who then sell our products to the retail sector. If you are not a business then please internet search to find multiple Teddy Mountain resellers and make your purchases on that website.

Teddy Mountain’s owners have been in the teddy bear stuffing industry since 2003, and have worked with most of the existing wholesalers and retailers alike.  Our background is retail, logistics, leisure and technology, which has enabled us and our team to become a market leader for ‘Make-A-Bear’ products worldwide.

Teddy Mountain’s owners have over 100 years of Corporate Retail work experiences, with some of the largest Retail Chains in the world, including Wal-Mart, Target, Costco, Hamleys and Selfridges.  We understand how difficult retail is, how difficult landlords can be, and we understand what we need to do so our business owners are truly successful.

Our goal is to have the widest selection of products in the ‘unstuffed’ business, at the best prices.  Product freshness and promotion are at the forefront of our design plans so we can build the highest quality brand variety for our Stores.

Yes, All minimum order quantities are displayed for every product in the pull down menu.  Typically, we pack plush and clothes in 6 packs, while supplies will be in varying pack sizes.

This really depends on how quickly you need the goods. Please review our shipping information to determine your best shipping method of choice.

Like most good retailers, we have a secure (SSL) Payments Solution for Credit Card payment.

Please review our shipping information to determine your best shipping method of choice.

Very rarely, but occasionally, when we are near depletion of certain items, two customers may be ordering at the same time, resulting in a same day Out-of-Stock situation.   In these very rare cases, we will update and invoice accordingly to reflect the modification to your order.  Please always check your invoice (which is sent to you via email, and also available via your ‘Order History’ to review your final invoice.  All zero quantity items are unfortunately Out-of-Stock items that have not been shipped or billed.

Yes,  the bears are similar size to a BAB

Yes, our products carry the EN-71 safety approval certification test for UK and Europe and the G-Cert for UAE.

On the inside of the plush opening we have a sewn in pouch with a locking zip tie closure.  This allows for ease when stuffing along with a secure tie off.  We then use a seamless Velcro seal on the outside of all plush so you can visibly see the closure area.

Yes, our openings are wide enough for hand stuffing.  For extra fun, buy a few wooden spoons and have the children use these to help stuff the little arms and legs of your plush animals!

Gauge about ½ pound of fibre fill per 16”  plush.  You can also mulch your fibre, using a leaf mulcher, to make the fibre expand about 3 to 1.

We spend a lot of time on design, product details, and fabric selection.  Our goal is to provide better, more intricate facial style designs, so we pay attention to all the little details as this does ultimately affect our/your store sales and turnover.

Please see our Return Policy link provided in the footer of our website.

We work everyday to provide ‘Better Products, Better Service, at Better Prices’!  Try us once, give us a chance, and we do everything we can to not only meet, but exceed your expectations!